Certificate of warranty

Boiserie Sébo Woodwork Inc. warrants that all cabinetry and components shall be free of defects in workmanship and materials for a period of

10 years to the original purchaser when employed in normal residential use. All Hettich products carry a lifetime warranty such as hinges, drawer slides and LED lights.

This warranty does not include the following exclusions:

  • Damages attributable to the elements, including but not limited to water damage, exposure to sunlight, and fire.
  • Wood and wood edge/laminate counter tops.
  • Damages or defects attributed to the abuse or neglect of the warranted material, such as damages caused by improper cleaning and normal wear and tear (see proper cleaning procedures in your care package.)
  • Damages or defects caused by any modification, or alteration to the warranted material by any person not authorized by Boiserie Sébo Woodwork Inc.
  • Warping, peeling or cracking of the door and/or finish caused by heat and steam from small appliances such as coffee makers and toaster ovens. (See your care package for proper use of heat/steam generating devices with cabinetry) All joints in wood doors are subject to expand and retract with seasonal changes which in some cases result in slight visible cracks through the lacquered finish and is not covered under warranty.
  • Any product installed in a room where the temperature is excessive and with humidity levels of over 50%. (The degree of humidity should be situated between 40% - 50%.)
  • Certain handles and knobs carry a 90 day warranty as some carry a lifetime warranty, see your Sebo sales representative for more information.
  • Laminate countertop seams are not covered under warranty against movement or swelling when exposed to water, steam or heat.
  • Square edge and Perma Edge laminate countertops are warranted for a period of 2 years against edge and surface delamination.
  • Due to settling in new home construction or newly renovated rooms, this warranty does not cover cracked caulking joints or misaligned doors and drawer fronts.
  • A tolerance of ¼” for door warpage is acceptable. A measurement greater than ¼” will result in the door to be replaced as long as the humidity content in the room is between 40% - 50% throughout the year.
  • Shading and streaks are a result of the natural life history of the tree. Variations in grain, pattern and color are an inherent part of the beauty of wood and should not be construed as defect.
  • Our products require the use of natural materials such as solid woods and veneers and will naturally vary in color and characteristics and may change in color over time. Because of this, new and replacement parts may not match exactly to the original product.
  • Any defective part or product will be replaced or repaired free of charge at the discretion of an authorized Boiserie Sébo Woodwork Inc. representative. Cost for removal and reinstallation of appliances, plumbing and electrical components associated with a warranted part or product are not covered under this warranty.

 

To maintain this warranty in effect, the original purchaser:

  • Must maintain the warranted material in accordance with the maintenance instructions included within.
  • Must notify Boiserie Sébo Woodwork Inc. of any defects in the warranted materials and workmanship.

 

Care package

Stained, painted or lacquered wood doors and wood components such as mouldings, brackets and corbels :

-Should only be dusted with a feather duster or wiped with a clean, damp cloth and dried immediately with a dry, soft cloth. Do NOT use soap. Water should never sit on wood surfaces and should be wiped off immediately. Never used chemicals or cleaners even if the product states it is safe on wood surfaces, they may not be compatible with the lacquers and finishing products we use.

PVC Doors and pvc components such as mouldings and brackets :

-Should only be dusted with a feather duster or wiped with a clean cloth with warm soapy water and dried immediately with a dry soft cloth.

Melamine cabinet interiors :

-Should be dusted with a feather duster or wiped with a clean cloth with warm soapy water and dried immediately with a dry, soft cloth. Water should never sit on melamine surfaces and should be wiped off immediately.

Wood cabinet interiors :

-Should only be dusted with a feather duster or wiped with a clean, damp cloth and dried immediately with a dry, soft cloth. Water should never sit on wood surfaces and should be wiped off immediately. Never use chemicals or cleaners even if the product states it is safe on wood surfaces, they may not be compatible with the lacquers and finishing products we use.

Glass:

-All glass can be cleaned with any window cleaner or solution of water and vinegar. Be careful not to spray wood doors when cleaning the glass, it could damage the finish and void the warranty.

Laminate Counters :

-Should only be dusted with a feather duster or wiped with a clean cloth with warm soapy water and dried with a dry, soft cloth. Do not use scuff pads, abrasive sponges, or chemicals as they will wear and scratch the finish. Always use a cutting board, do not cut directly on counter surface and it will damage it. Always wipe any water sitting on joints immediately as it could cause glue failure and cause the counter to swell.

Hard surface counters manufactured by us ( Staron, Corian ) :

-Should only be dusted with a feather duster or wiped with a clean cloth with warm soapy water and dried with a dry, soft cloth. Do not use scuff pads, abrasive sponges or chemicals as they could wear and scratch the finish. Always use a cutting board, do not cut straight on counter surface as it will damage it. Hot pots and pans should not be set directly on counter, always use a hot pad.

 

Please note that although not covered by warranty we can repair most scratches caused by normal wear and tear. A service fee does apply with a minimum 2 hour charge. Please do not attempt to repair yourself as there are special techniques required and further damage can occur. For information on your granite countertop, please call your supplier. If you have any other cleaning and care concerns please feel free to call us.